Joining FAQs

Got a question about joining? If you can't find the answer here, please contact us and we'll do our best to help.

How do I join?
You can easily join us - just head over to our memberships page and select 'Join' under any membership option. It’s quick and easy.

Can I check out the facilities first? 
Yes – please do! Just ask at reception and we’ll give you a guided tour. 

Why do I have to register to use the Sports Complex?
We would like to ensure that you have read the terms and conditions for using our Sports Complex. We also need you to review the health commitment statement. Finally, we’d like to stay in touch with you and we need your permission to do this. You can let us know when you register. 

What is the health commitment statement? 
Your health is your responsibility. The management and staff of this organisation are dedicated to helping you take every opportunity to enjoy the facilities we offer. With this in mind, we have carefully considered what we can reasonably expect of each other and this is detailed in the health commitment statement. Read our health commitment statement for more information.

How much are memberships? 
Membership prices vary depending on what type of membership you want. If you head to our memberships section, you can find one to suit you.

Do you offer student and staff discounts? 
We offer different prices depending on whether you are a Solent University student, member of Solent University staff or a member of the public. Please see our memberships for details, or download our app. 

I'm a Solent student, how do I get student rates?

Register using your Solent email address!  

From the Solent student memberships page:

  • Click the 'Join' button under any membership option
  • On the 'Join Online' page, enter your Solent student email address (@solent.ac.uk)
  • Click 'Forgotten your PIN?' 
  • You will then be sent a PIN number which you can use to log in and complete your registration. 

Any problems email us at solent.sport@solent.ac.uk or pop down to the Sports Complex to see us.

I’m a member of staff at Solent University. How do I get staff rates? 

You need to register using your Solent email address.

From the Solent staff memberships page:

  • Click the 'Join' button under the membership you want 
  • Select an option of pay as you go or Sign up for a membership and click Next 
  • Complete your details 
  • Make sure you register with your Solent email address (@solent.ac.uk) 
  • We will check that your email address is a valid Solent email address and contact you if there are any issues 

I don’t want to buy a membership – can I just register to look at the app? 
Not a problem – just click 'Join' under any membership option. Once you've registered, you are not obliged to make a purchase or a booking. 

It says I’ve been sent a PIN number, but I haven’t received one?
If you are a Solent student, simply enter your Solent email address and then select ‘Forgotten PIN’ - you will be issued with a PIN number. If you do not receive a PIN number, head to reception and they can check that you're registered as a student in our system. 

I’ve forgotten my PIN number
If you’ve lost your PIN number simply click the ‘Forgotten PIN’ button and you’ll be issued a new one.

Is there a joining fee? 
There is no joining fee to join the Solent Sport Complex.  

What is the minimum age to join? 
You must be over 16 years old to join the gym and classes.

Can I pay by cash or card?
Once you have registered, you are welcome to buy a membership, set up a direct debit or make a PAYG booking online, or come to the Sports Complex reception to make a booking. You can pay by credit or debit card. Unfortunately we are not able to accept cash payments in the Sports Complex. 

Do you offer any concession rates? 
We are pleased to offer a reduced rate to you if you are over 60 years old. Proof of your age will need to be presented to reception when you first attend. Our own alumni also qualify for this rate – see below. 

I’m an alumnus/alumna of Solent University – do I qualify for a special rate?
Yes! You qualify for our concession rates which can be found under the public membership pages. You must show your alumni ID card at reception. You can apply for an alumni ID card  online at: www.solent.ac.uk/alumni-details. Cards take 10 working days to be processed and delivered. 

I’m a student at another university – can I use these facilities?
You are very welcome to join as a public member of the Solent Sports Complex. If your university is signed up to the BUCS UNIversal scheme, your gym membership may qualify you to use our gym for free. Ask at your own university gym for details.

Can I use my gym membership to access other university gyms? 
We’re part of the BUCS UNIversal partnership which means that students and staff who purchase our annual peak gym membership will be able to access a network of over 50 university gyms nationwide. Please ask at reception for details.

Do I have to fill in a health questionnaire to join?
When you register you will be asked to read and accept the health commitment statement. Read our health commitment statement for more information.

Do I have to agree to any terms and conditions?
To help you get the best out of the Solent Sports Complex and to understand our responsibilities to you and your responsibilities to us, you must read and accept our terms and conditions, which can be found here.

Can I cancel my membership at any time?
If you buy your membership on a monthly basis, you can cancel at any time just by cancelling your direct debit.  Annual memberships are non-refundable but they can be frozen. Full details can be found in the terms and conditions.

Opening times

Monday - Friday: 6.30am to 10.30pm

Weekends: 9am to 8pm

Bank Holidays: 6.30am to 10.30pm

 

Peak memberships can be used at any time.

Off-peak memberships can be used:

Weekdays: admittance before 3:30pm

Weekends: admittance after 4pm