Frequently asked questions
How do I join?
You can easily join us - just head over to our memberships page and select 'Join' under any membership option. It’s quick and easy.
Is there a joining fee?
There is no joining fee to join the Solent Sport Complex.
What is the minimum age to join?
You must be over 16 years old to join the gym and classes.
Can I check out the facilities first?
Yes – please do! Just ask at reception and we’ll give you a guided tour.
Why do I have to register to use the Sports Complex?
What is the health commitment statement?
Your health is your responsibility. The management and staff of this organisation are dedicated to helping you take every opportunity to enjoy the facilities we offer. With this in mind, we have carefully considered what we can reasonably expect of each other and this is detailed in the health commitment statement. Read our health commitment statement for more information.
How much are memberships?
Membership prices vary depending on what type of membership you want. If you head to our memberships page, you can find one to suit you.
Do you offer student and staff discounts?
I'm a Solent student, how do I get student rates?
Just register using your Solent email address.
From the Solent student memberships page:
- Click the 'Join' button under any membership option
- On the 'Join Online' page, enter your Solent student email address (@solent.ac.uk)
- Click 'Forgotten your PIN?'
- You will then be sent a PIN number which you can use to log in and complete your registration.
Any problems email us at firstname.lastname@example.org or pop down to the Sports Complex to see us.
I’m a member of staff at Solent University. How do I get staff rates?
You need to register using your Solent email address.
From the Solent staff memberships page:
- Click the 'Join' button under the membership you want
- Select an option of pay as you go or Sign up for a membership and click Next
- Complete your details
- Make sure you register with your Solent email address (@solent.ac.uk)
- We will check that your email address is a valid Solent email address and contact you if there are any issues
I don’t want to buy a membership – can I just register to look at the app?
Not a problem – just click 'Join' under any membership option. Once you've registered, you are not obliged to make a purchase or a booking.
It says I’ve been sent a PIN number, but I haven’t received one?
If you are a Solent student, simply enter your Solent email address and then select ‘Forgotten PIN’ - you will be issued with a PIN number. If you do not receive a PIN number, head to reception and they can check that you're registered as a student in our system.
I’ve forgotten my PIN number, what do I do?
If you’ve lost your PIN number simply click the ‘Forgotten PIN’ button within the mobile app and you’ll be issued a new one.
Can I pay by cash or card?
Once you have registered, you are welcome to buy a membership, set up a direct debit or make a PAYG booking online, or come to the Sports Complex reception to make a booking. You can pay by credit or debit card. Unfortunately we are not able to accept cash payments in the Sports Complex.
Do you offer any concession rates?
We are pleased to offer a reduced rate to you if you are over 60 years old. Proof of your age will need to be presented to reception when you first attend. Our own alumni also qualify for this rate – see below.
I’m an alumnus/alumna of Solent University – do I qualify for a special rate?
Yes! You qualify for our concession rates, details of which can be found here. Just select the concession rate you'd like when signing-up for a public membership.
You must show your alumni ID card at reception.
You can apply for an alumni ID card online at: www.solent.ac.uk/alumni-details.
Cards take 10 working days to be processed and delivered.
I’m a student at another university – can I use these facilities?
You are very welcome to join as a public member of the Solent Sports Complex. If your university is signed up to the BUCS UNIversal scheme, your gym membership may qualify you to use our gym for free. Ask at your own university gym for details.
Can I use my gym membership to access other university gyms?
We’re part of the BUCS UNIversal partnership which means that students and staff who purchase our annual peak gym membership will be able to access a network of over 50 university gyms nationwide. Please ask at reception for details.
Do I have to fill in a health questionnaire to join?
When you register you will be asked to read and accept the health commitment statement. Read our health commitment statement for more information.
Do I have to agree to any terms and conditions?
To help you get the best out of the Solent Sports Complex and to understand our responsibilities to you and your responsibilities to us, you must read and accept our terms and conditions, which can be found here.
Can I cancel my membership at any time?
If you buy your membership on a monthly basis, you can cancel at any time just by cancelling your direct debit. Annual memberships are non-refundable but they can be frozen. Full details can be found in the terms and conditions.
The Solent Gym
Do I need an induction to use the gym?
We offer a free induction to all our gym members. However, if you are an experienced gym user, you don't have to have an induction. Just let the reception staff know.
I’m an experienced gym user but haven’t seen some of this equipment before!
Our friendly gym staff are always on hand – please just ask.
Can only Solent staff and students use the gym?
Nope! Our Solent Gym welcomes members of the public as well as Solent staff and students.
Are there showers and changing facilities?
Yes, every level of the Solent Sports Complex has toilets, changing rooms and showers, for teams, and for individual use.
Do you supply paper towels to wipe down equipment?
Yes, we do and we ask every member to be responsible for cleaning the equipment they have just used before moving onto the next piece.
Is there Wi-Fi available within the gym?
Wi-Fi is available throughout the Sports Complex. You can also connect your personal handheld device to our CV equipment using your own USB cable.
Is personal training available?
Personal trainers are available as an additional service to help you with your fitness goals. Please speak to our gym or reception staff.
What fitness classes do you run?
You can find a list of our fitness classes.
Are the fitness classes taught by students?
Currently our classes are taught by professionals – this may include some of our qualified students. There will be the option for our students to run classes as part of their courses in the future.
How do I book on to a fitness class?
You can use our app to book on to a class. You’ll need to have a classes membership, or be registered and then pay when you book. Find your membership here.
How often are the timetables updated for fitness classes?
We will review our timetables on a regular basis to ensure they meet the needs of our customers.
How can I cancel my booking?
You can cancel or reschedule your classes booking on our app. More details on cancellations can be found in our terms and conditions.
Does the building have a lift?
Just like our members, the building lifts too. There are two lifts to all levels including the car park, one of which operates as the evacuation lift. There are also two stair cores: Core A goes to/from Levels 1-5 inclusive; and Core B goes to/from Levels 0 to 5 inclusive.
Does the building have accessible facilities?
Every level of the Solent Sports Complex has individual accessible changing rooms with toilets and changing places both for teams and individual use, as well as an assisted changing room and shower.
What catering will be available in the Solent Sports Complex?
The building offers vending machines providing free water. If you forget your water bottle we will also be selling reusable bottles. A Starbucks is located in the building which is open Monday to Friday 6pm-9pm, Saturday 9am-8pm and Sunday 9am-1pm. On event days, a Swanky Franks will also be located on the Level 2 viewing gallery.
Are there lockers in the Solent Sports Complex?
Yes, there are lockers on each floor.
Will I have to pay for lockers?
The lockers are free to use and operate in the same way as most hotel room safes – you press Start, enter your own four digit PIN code and then press the Lock button to close the locker. You repeat exactly the same process to open the locker. All lockers are set open at the end of each day. See the terms and conditions for details.
Does teaching happen in the Sports Complex?
We have dedicated gyms and seminar rooms for our students to learn in.
Is there somewhere I can get physiotherapy?
We have a dedicated sports clinic in the Complex. Please ask at reception for details.
Have you provided any facilities for cyclists in the building?
Yes. On Level 0, there is a staff bicycle store, drying lockers and a bike maintenance area. Those who require shower facilities should simply use the numerous showering facilities within the building.
I am a member of staff and park my bike in the provided facilities. Can I use the changing facilities in the Solent Sports Complex, or do I have to be a member?
You do not need to be a member to use the changing room facilities if you are a current Solent student or a member of staff.
Can I park at the Solent Sports Complex?
Limited parking is available within the University campus. The University also operates a pay-to-park scheme on the main campus.
Please refer to the Solent University website for details: www.solent.ac.uk/about/find-us
Can't find the answer you were looking for?
Contact us using either the email address or telephone number below.