FAQs

You can easily register with us - head over to our Solent Gym app and click ‘Register’. 

We currently offer a 1 month, and a Pay as you go membership. 

There is no joining fee to join the Solent Sport Complex.

You must be over 16 years old to join the gym and classes.

Yes. You can book a tour of the gym using the Solent Gym app.

You will only be able to book gym sessions and activities if you are registered with us. We like to ensure you have read the terms and conditions and reviewed the health commitment statement. Finally, we’d like to stay in touch with you and we need your permission to do this. You can let us know when you register. 

Your health is your responsibility. The management and staff of our University are dedicated to helping you take every opportunity to enjoy the facilities we offer. With this in mind, we have carefully considered what we can reasonably expect of each other and this is detailed in the health commitment statement. Read our health commitment statement for more information.

If you are a Solent student, simply enter your Solent email address and then select ‘Forgotten PIN’ - you will be issued with a PIN number. If you do not receive a PIN number, head to reception and they can check that you're registered as a student in our system.

Once you have registered, you are welcome to buy a membership, set up a direct debit or make a PAYG booking online, or come to the Sports Complex reception to make a booking. You can pay by credit or debit card. Unfortunately we are not able to accept cash payments in the Sports Complex.

If you’ve lost your PIN number simply click the ‘Forgotten PIN’ button within the mobile app and you’ll be issued a new one.

We are pleased to offer a reduced rate to you if you are over 60 years old. Proof of your age will need to be presented to reception when you first attend. Our own alumni also qualify for this rate – see below.

Yes! You qualify for our concession rates, details of which can be found here. Just select the concession rate you'd like when signing-up for a public membership.

You must show your alumni ID card at reception. 
You can apply for an alumni ID card  online at: www.solent.ac.uk/alumni-details. 
Cards take 10 working days to be processed and delivered.

The public are able to use facilities at the Solent Sports Complex around Solent University’s academic provision. The Solent Gym is also open to the public. 

Yes, we offer our facilities to everyone- however, if you are a student of another university, you will need to pay for a public rate. 

No, we’re currently not part of the BUCS UNIversal partnership 

When you register you will be asked to read and accept the health commitment statement. Read our health commitment statement for more information.

To help you get the best out of the Solent Sports Complex and to understand our responsibilities to you and your responsibilities to us, you must read and accept our terms and conditions, which can be found here.

We offer a free induction to all our gym members. However, if you are an experienced gym user, you don't have to have an induction.

Our friendly gym staff are always on hand – please just ask.

The Solent Gym is available to the public also! 

Yes, every level of the Solent Sports Complex has toilets, changing rooms and showers. These will be effectively managed and cleaned by the on-site staff, however we politely ask our users to arrive prepared for their session/activity and to shower at home, where possible.

Yes - there are multiple cleaning stations throughout the gym and whole Complex. We ask every member to be responsible for cleaning the equipment the have just used before moving on to the next piece.

Wi-Fi is available throughout the Sports Complex. You can also connect your personal handheld device to our CV equipment using your own USB cable.

Personal trainers are available as an additional service to help you with your fitness goals. Please enquire with our gym staff.

No - due to the impact of Covid-19, instructor-led fitness classes will not be running until January 2021.

Just like our members, the building lifts too. There are two lifts to all levels including the car park, one of which operates as the evacuation lift.

There are also two stair cores: Core A goes to/from Levels 1-5 inclusive and Core B goes to/from Levels 0 to 5 inclusive.

Every level of the Solent Sports Complex has individual accessible changing rooms with toilets and changing places both for teams and individual use, as well as an assisted changing room and shower.

The building offers vending machines providing snacks, drinks & free water. If you forget your water bottle we also sell reusable bottles. 

Due to the impact of Covid-19, the Sports Complex will only be open to customers who have pre-booked a session and/or activity.

Yes, there are lockers on each floor, which will be managed and cleaned by the on-site staff.

The lockers are free to use and operate in the same way as most hotel room safes – you press 'start', enter your own four-digit PIN code and then press the 'lock' button to close the locker. You repeat exactly the same process to open the locker. The keypads will be cleaned consistently throughout the day. All lockers are set open at the end of each day. See the terms and conditions for details.

We have dedicated gyms and seminar rooms for our students to learn in.

We have a dedicated sports clinic in the Complex. Please check availability on the Solent Gym app.

Yes. On Level 0, there is a staff bicycle store, drying lockers and a bike maintenance area. Those who require shower facilities should simply use the numerous showering facilities within the building.

Due to the impact of Covid-19, the Sports Complex will only be granting access to students and staff who have pre-booked a session or activity, so you'll be required to pre-book the changing facilities on the Solent Gym app.

Limited parking is available within the University campus. The University also operates a pay-to-park scheme on the main campus.

Please refer to the Solent University website for details.