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Customer guidance

Find out more about the impact of Covid-19 on the Solent Sports Complex

It’s great to welcome you back to our facility. We are making some changes by following Government guidance to ensure the safest possible return for all of our users.

Key information

  • Staff will be on site from 7 September 2020 to ensure the facilities are prepared and be available to answer the phone(s).
  • The Sports Complex opens for Welcome Week from 14 September 2020.
  • The gym opens from 28 September 2020.
    • 25 max in the gym at a time, pre-booked sessions via the app.

Below is a breakdown of the measures we now have in place. For further guidance please contact

General information

  • The use of face coverings is strongly encouraged throughout the Sports Complex for all staff and users.
  • 2m social distancing to be maintained when possible.
  • Face coverings are not required once in our gyms, studios and sports halls during physical activity.
  • Hand sanitation stations are situated at both entry and exit and throughout all rooms in the Complex.
  • We now have separate entry and exit points into the Complex, the entrance is via the front sliding doors, the exit via the back door.
  • One-way system in place around the building and gyms, as well as designated ‘up’ and ‘down’ staircases to minimise unnecessary cross over.
  • Floor markings and social distancing signs in place throughout the building to observe social distancing measures.
  • Maximum capacity of each room calculated using Government guidelines of 100sqft per person. For details on specific room capacity please contact
  • Ventilation throughout all Complex rooms and areas is sufficient and in line with Government guidelines.


  • Gym equipment arranged to observe 2m social distancing.
  • Socially distanced work out areas marked out.
  • Certain equipment taken out of use.
  • Separate entry/exit points.
  • Multiple cleaning spray bottles and paper towels present in each gym.
  • Gym users advised to clean stations after use.
  • Gym sessions scheduled in 1hr 15 min blocks.
  • Max 25 people per session - MUST BE PRE-BOOKED VIA SOLENT GYM APP.
  • 15 minute cleaning blocks between each gym session.
  • Member of Sports Complex staff present to monitor gym users and maintain cleaning standards when needed.

Sports halls

  • Hall usage timetable set to allow for sufficient cleaning time and to minimise crossover of students between classes.
  • Halls and any equipment used to be cleaned by Sports Complex staff between sessions.
  • Socially distanced work out areas marked out.

Studios and spin studio

  • Users of studios must comply with social distancing rules - work out areas marked out.
  • Cleaning spray bottles and paper towels available in each studio for individual use.
  • Bike layout arranged to comply with social distancing - reduced number of bikes now in use.
  • Any equipment used is cleaned by Sports Complex staff after each session.
  • Room usage timetable set to allow for sufficient cleaning time and to minimise crossover of students between classes.
  • No instructor-led classes until January 2021.

Toilets and changing facilities

  • Regular cleaning of toilets, showers and changing facilities, and touch points by Sports Complex staff and cleaners.
  • Reduced access to changing rooms and showers.
  • Students/staff advised to arrive dressed in kit for practical lessons/gym.
  • Access to disabled changing area still available.
  • Lockers available at a reduced capacity.


  • Staff arranged in 'bubble' teams and only work with the same members of staff when possible.
  • Designated workstations for each member of staff per bubble.
  • Personal office equipment for each member of staff, including individual keyboards and mouse; all workstations wiped down/cleaned before/after every
  • Staff to wear face coverings in the office and around the building.
  • First-aiders are supplied with gloves, masks and aprons.

We will be releasing further guidance online and on social media as we approach the opening dates. For further guidance please contact: